Refund policy

Effective Date: 21 March 2026

At Satish Fashion, we aim to provide quality products and a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or does not match the order, you may request a return or refund subject to the conditions below.

1. Return Window

Customers may request a return within 7 days of delivery of the product.

Return requests submitted after 7 days may not be accepted unless required under applicable law.

2. Eligible Returns

A product may be eligible for return if:

  • The product is damaged or defective upon delivery.
  • The wrong product, size, colour, or variant was delivered.
  • The product received is materially different from the product ordered.
  • The product does not match the advertised characteristics, subject to applicable consumer rights. Consumer Affairs

3. Return Conditions

To be eligible for a return:

  • The product should be unused and in its original condition.
  • Original packaging, tags, labels, and accessories should be retained where applicable.
  • The customer may be required to provide photographs or videos showing the issue.
  • Proof of purchase/order details may be required.
  • Products damaged due to misuse, improper handling, or normal wear and tear may not qualify for a return.

4. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, customization, or other legitimate reasons. Any such restrictions will be clearly communicated on the relevant product page or at the time of purchase.

These restrictions do not affect any consumer rights that cannot legally be excluded.

5. How to Request a Return

To request a return, contact us through the customer-support details provided on our website within 7 days of delivery.

Please provide:

  • Order ID
  • Customer name
  • Product details
  • Reason for return
  • Photos/videos of the product, if applicable

Our team may review the request before approving the return.

6. Return Shipping

If the return is due to a wrong, damaged, defective, or materially incorrect product, the applicable return shipping arrangement will be communicated by our customer-support team.

For returns requested for other reasons, return shipping may be the customer's responsibility where permitted by applicable law and the product's stated return conditions.

7. Refunds

Once the returned product is received and inspected, the refund request will be reviewed.

If approved, the applicable refund will generally be processed to the original payment method used for the purchase, or through another appropriate method where necessary.

The time taken for the refund to appear in the customer's account may depend on the payment provider or bank.

8. Refund for Cancelled Orders

If an order is cancelled before dispatch and the cancellation is accepted, any eligible amount paid by the customer will be refunded through the applicable payment method.

Once an order has been dispatched, cancellation may not always be possible and the customer may need to follow the applicable return procedure.

9. Damaged or Tampered Packages

Customers are advised to check the package at the time of delivery. If the package appears seriously damaged or tampered with, please notify the delivery partner where possible and contact customer support as soon as possible.

Photographs or videos may be requested to help investigate the issue.

10. Wrong or Missing Items

If you receive an incorrect or missing product, contact customer support within 7 days of delivery with your order details and relevant photographs/videos.

After verification, we may arrange an appropriate replacement, return, or refund.

11. Exchanges

Where exchange is available for a particular product, the availability of the requested size, colour, or variant will be subject to stock availability.

If an exchange is not available, an eligible refund or other appropriate resolution may be offered.

12. Fraudulent or Abusive Return Requests

We reserve the right to investigate unusual, fraudulent, or abusive return activity. However, nothing in this policy is intended to restrict any consumer right or remedy that cannot legally be excluded.

13. Consumer Rights

This policy is intended to operate alongside applicable Indian consumer-protection laws and e-commerce requirements. The Department of Consumer Affairs currently lists the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection (E-Commerce) (Amendment) Rules, 2026 among the applicable rules. Consumer Affairs

14. Contact Us

For return, replacement, or refund requests, please contact us through the customer-support details provided on our website.

Satish Fashion
Legal Name: Jilsana
GSTIN: 36CSNPJ1578H1ZC
Business Address: Floor No. 2, Building No. 3, Jilsana, Hyderabad Vijayawada Highway, Hyderabad, Telangana – 500031, India.